Privacy Policy

Hands for Healing (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website.

Last updated: 12th September 2025

1. Information We Collect

When you use our website, we may collect the following information:

  • Contact Form Data – When you fill out our contact form, we collect your name, email address, and any other information you choose to provide.
  • Technical Information – We may collect information about how you use our site, such as your IP address, browser type, and pages visited (via cookies or analytics tools).

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries submitted via the contact form.
  • Improve our website and services.
  • Comply with any legal obligations.

We do not use your information for marketing unless you have explicitly given us consent to do so.

3. Legal Basis for Processing

Under UK data protection law (UK GDPR and the Data Protection Act 2018), we rely on the following legal bases:

  • Consent – when you submit information through the contact form.
  • Legitimate Interests – to maintain and improve our website.
  • Legal Obligation – if we are required to share data for legal reasons.

4. How We Share Your Information

We do not sell or rent your personal data. We may share information with:

  • Service providers (e.g. website hosting or email services) who process data on our behalf.
  • Authorities, if required by law.

5. Data Storage and Retention

  • Your contact form submissions are stored securely and kept only as long as necessary to respond to your enquiry.
  • We will not retain personal data for longer than necessary.

6. Cookies and Analytics

Our website may use cookies or similar technologies to improve user experience and monitor website performance. You can manage or disable cookies through your browser settings.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data.
  • Withdraw consent (where applicable).
  • Complain to the Information Commissioner’s Office (ICO) if you are concerned about how your data is handled.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Hands for Healing

Email: zoe@handsforhealing.co.uk